Privacy Policy
Last Updated: 15 August 2026
At CRAFTIN.SHOP, operated by SHIVAM ENTERPRISES, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to you.
By using CRAFTIN.SHOP, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Brand Name: CRAFTIN.SHOP
Trade Name: SHIVAM ENTERPRISES
Managed By: Pandey Shivam Triloknath
GSTIN: 24DUHPP7020K2ZF
Email: craftin.shop@outlook.com
Phone: +91 96647 61871
Business Address:
B-111, Silver Plaza APP,
Punagam, Choryasi,
Bombay Market, Surat,
Gujarat – 395010, India
For privacy-related questions or requests, you may contact us using the email address above.
2. Information We Collect
We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers involved in completing your order.
Information You Provide
Depending on how you interact with our store, we may collect:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping/delivery address
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Order details
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Products purchased
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Payment-related transaction information
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Customer service messages
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Reviews, feedback, or other information you voluntarily submit
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Information submitted through our contact form
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Information you provide when requesting a return, refund, replacement, or other support
Please do not provide unnecessary sensitive personal information through our website or customer-support channels.
3. Payment Information
When you place an order, payment information may be processed by the payment gateway or payment service provider available at checkout.
We generally do not directly store complete payment card details such as your full card number, CVV, or banking passwords on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and applicable laws.
Your payment information may also be processed through services integrated with Shopify and/or your selected payment provider.
4. Information Collected Automatically
When you visit our website, certain information may be collected automatically through Shopify, cookies, pixels, analytics tools, advertising technologies, or similar technologies.
This information may include:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from technical information
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Pages visited
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Products viewed
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Search or browsing activity
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Referring website
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Date and time of visits
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Shopping-cart activity
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Website interactions
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Technical and diagnostic information
This information helps us operate, secure, analyze, and improve our website and services.
Shopify may process customer information on our behalf as a service provider/data processor depending on the service involved. Shopify's current India Data Processing Addendum describes categories including customer name, email, contact, billing and shipping information, transaction information, store activity, device information, IP address, browser information, and network activity.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to provide and improve our website.
Cookies may help us:
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Keep items in your shopping cart
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Remember preferences
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Maintain website functionality
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Understand how visitors use our website
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Improve website performance
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Provide relevant marketing where applicable
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Measure advertising performance
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Detect fraud and security threats
Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or marketing.
You can control certain cookies through your browser settings and any cookie/privacy controls made available through our website.
Disabling certain cookies may affect the functionality of some parts of the website.
6. How We Use Your Information
We may use personal information for legitimate business purposes, including:
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Processing and fulfilling orders
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Confirming purchases
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Arranging delivery
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Providing customer support
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Processing returns, refunds, replacements, or exchanges
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Communicating with you about your order
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Responding to enquiries
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Maintaining customer accounts, where applicable
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Improving our products and services
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Improving website functionality and user experience
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Preventing fraud and unauthorized transactions
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Maintaining website security
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Complying with applicable legal and tax requirements
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Maintaining business and transaction records
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Sending service-related communications
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Sending promotional communications where permitted and where required consent has been obtained
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Understanding website usage and customer preferences
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Measuring marketing and advertising effectiveness
We aim to collect and use information that is reasonably necessary for the purposes for which it is processed.
7. Marketing Communications
Where permitted by applicable law, we may send promotional communications about products, offers, launches, or other CRAFTIN.SHOP updates.
You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at:
Even if you opt out of marketing communications, we may continue to send essential service communications relating to orders, payments, deliveries, returns, refunds, security, or your account.
8. Order and Transaction Information
When you purchase a product from CRAFTIN.SHOP, we may process information necessary to complete your transaction.
This may include:
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Customer name
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Contact details
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Billing information
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Shipping address
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Product and order details
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Order value
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Payment status
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Delivery information
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Return/refund information
This information may be shared with relevant service providers such as payment processors, logistics companies, courier partners, Shopify, and other providers necessary to complete your order.
9. Shipping and Delivery Partners
To deliver your order, we may provide relevant customer information to logistics and courier partners.
Information may include:
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Name
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Phone number
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Delivery address
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Order/reference information
These service providers are expected to use the information only for purposes necessary to provide their services and in accordance with applicable requirements.
10. How We Share Personal Information
We do not sell your personal information as a standalone commercial product.
We may share information when reasonably necessary with:
Shopify and Technology Providers
We use Shopify to operate our online store. Shopify may process personal information as part of providing its platform and related services.
Payment Service Providers
Payment providers may process information required to authorize and complete payments.
Shipping and Logistics Providers
Courier and logistics companies may receive information required to deliver your orders.
Service Providers
We may use third-party providers for services such as:
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Website hosting and technology
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Analytics
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Customer support
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Email communication
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Marketing
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Fraud prevention
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Security
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Website functionality
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, legal process, governmental request, or to protect our legal rights.
Business Transfers
If our business is reorganized, transferred, merged, sold, or otherwise involved in a corporate transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
11. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.
12. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
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Access controls
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Secure systems and platforms
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Authentication controls
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Restricted access to customer information
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Monitoring and security procedures
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Use of reputable third-party service providers
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You are also responsible for maintaining the security of any account credentials and should notify us if you believe your account or information has been compromised.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Completing transactions
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Providing customer support
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Processing returns and refunds
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Maintaining business records
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Meeting tax and accounting obligations
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Resolving disputes
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Preventing fraud
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Enforcing agreements
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Complying with legal and regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
14. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information.
These may include the ability to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of information where legally permitted
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Withdraw consent where processing is based on consent
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Request information about how your personal information is processed
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Opt out of certain promotional communications
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Raise a privacy-related complaint or concern
Certain rights may be subject to legal exceptions or limitations.
To submit a privacy request, contact:
Email: craftin.shop@outlook.com
Please provide enough information for us to understand and verify your request.
India's Digital Personal Data Protection Act, 2023 establishes obligations concerning notice, consent, processing, and data-principal rights. We will apply applicable privacy requirements based on the law and circumstances relevant to our processing activities.
15. Verification of Privacy Requests
To protect customer information, we may need to verify your identity before completing certain privacy requests.
We may ask for information reasonably necessary to confirm that the request relates to you.
We will not intentionally require unnecessary information for verification.
16. Children's Privacy
CRAFTIN.SHOP is intended for general consumers and is not knowingly directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us at:
We will take reasonable steps to review and address the request.
17. International Data Processing
Some service providers used to operate our store may process information in locations outside India.
For example, Shopify and other technology, payment, analytics, communication, or logistics providers may process information through systems located in different jurisdictions.
Where applicable, such processing will be subject to the relevant provider's contractual and legal obligations and applicable data protection requirements.
18. Fraud Prevention and Security
We may process information to identify, investigate, and prevent:
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Fraudulent transactions
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Payment abuse
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Unauthorized account activity
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Fake orders
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Security incidents
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Website misuse
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Other unlawful or harmful activities
We may share relevant information with payment providers, security providers, service providers, or authorities where reasonably necessary and legally permitted.
19. Reviews, Feedback, and User Content
If you voluntarily submit a product review, testimonial, feedback, photograph, or other content, we may use that content for customer-service, product-improvement, or marketing purposes where permitted.
You should avoid submitting personal information that you do not want publicly displayed.
If you want us to review or remove content that you have submitted, contact us at:
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our business
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Changes to our website or services
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Changes to technology
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Changes to our data practices
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Changes to applicable laws or regulations
When we update this policy, we will revise the Last Updated date at the top of this page.
We encourage you to periodically review this Privacy Policy.
21. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
CRAFTIN.SHOP
Trade Name: SHIVAM ENTERPRISES
Managed By: Pandey Shivam Triloknath
GSTIN: 24DUHPP7020K2ZF
Email: craftin.shop@outlook.com
Phone: +91 96647 61871
Business Address:
B-111, Silver Plaza APP,
Punagam, Choryasi,
Bombay Market, Surat,
Gujarat – 395010, India
Privacy Requests
For privacy-related requests, please use:
We will review and respond to privacy enquiries within the period required by applicable law.
22. Acceptance
By accessing or using CRAFTIN.SHOP, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how your personal information may be collected, used, disclosed, and protected as described above.
Last Updated: 15 August 2026
CRAFTIN.SHOP — SHIVAM ENTERPRISES