Refund & Return Policy

Last Updated: 15 August 2026

At CRAFTIN.SHOP, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us for a return, replacement, or refund in accordance with this policy.

1. Return Window

You may request a return within 7 days of delivery of your order.

To be eligible, the product must generally be:

Unused and in its original condition
Returned with original packaging
Returned with accessories, manuals, and other items supplied with the product
Accompanied by the order details or order number
Free from damage caused by misuse, improper installation, or normal wear and tear

Certain products may have different return conditions, which will be communicated on the relevant product page where applicable.

2. Damaged or Defective Products

If your product arrives damaged, defective, or not functioning properly, please contact us within 48 hours of delivery.

Please provide:

Order number
Description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label
Video demonstrating the issue, where reasonably applicable

We may request additional information to verify the issue.

After reviewing the claim, we may offer a replacement, repair, refund, or another appropriate resolution, depending on the circumstances and product availability.

3. Wrong Product Received

If you receive a product different from what you ordered, contact us as soon as possible.

We may arrange a return and, where appropriate, provide the correct product or issue a refund.

Please do not use the incorrect product after discovering the issue.

4. Change of Mind

Returns for a change of mind may be accepted only where the product is eligible for return and meets the conditions described in this policy.

The product must be unused, undamaged, and returned in its original condition and packaging.

Any applicable return shipping costs may be the customer's responsibility unless the return is due to an error, defect, or other issue attributable to us.

5. Non-Returnable Situations

A return may not be accepted where:

The return request is made outside the applicable return period
The product has been used improperly
The product has been damaged by the customer
The product has been modified or altered
The product is missing essential parts or accessories
The original packaging is substantially damaged or unavailable where it is necessary for safe return
The product shows signs of misuse, abuse, or abnormal wear
The issue is caused by incorrect installation or operation contrary to the product instructions
The product is otherwise excluded from return under applicable law or the product-specific return terms

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded.

6. How to Request a Return

To request a return, contact us at:

Email: craftin.shop@outlook.com

Please include:

Subject: Return Request – [Order Number]

Provide:

Full name
Order number
Product name
Date of delivery
Reason for return
Photographs/videos where applicable
Your preferred resolution, if applicable

Our team will review your request and provide further instructions.

Please do not send a product back to us before receiving return instructions from our team.

7. Return Shipping

If the return is due to a defective, damaged, incorrect, or incorrectly fulfilled product, we will determine the appropriate return-shipping arrangement after reviewing the issue.

For eligible change-of-mind returns, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements may vary depending on the product, location, courier availability, and reason for return.

8. Return Inspection

Returned products may be inspected after we receive them.

A refund, replacement, or other resolution will be processed after the returned product and the reported issue have been reasonably verified.

If the returned product does not meet the eligibility requirements, we may reject the return or provide an alternative resolution where required by applicable law.

9. Refunds

If your refund is approved, the refund will generally be processed to the original payment method used for the purchase, where technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

We are not responsible for delays caused by banks or payment providers after the refund has been initiated.

10. Cash on Delivery Orders

For eligible Cash on Delivery orders, we may request valid bank or payment details to process an approved refund.

Additional verification may be required before a refund is issued.

11. Partial Refunds

In certain circumstances, a partial refund may be offered where permitted and appropriate, including where a product has a minor issue that does not require a complete return.

Any partial refund will be discussed with the customer before processing where applicable.

12. Exchanges and Replacements

Where an eligible product is defective, damaged, or incorrectly supplied, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

13. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible at:

craftin.shop@outlook.com

We will try to cancel the order if it has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

14. Cancellation After Delivery

After delivery, requests will be handled according to the applicable return and refund conditions in this policy.

15. Product Warranty

Where a product is covered by a manufacturer or seller warranty, warranty claims may be subject to the specific warranty terms supplied with the product.

A warranty does not necessarily cover damage caused by misuse, accidental damage, unauthorized modification, incorrect installation, or normal wear and tear.

16. Refunds Required by Law

Nothing in this policy is intended to remove or limit any consumer rights, guarantees, warranties, refunds, replacements, or other remedies that are mandatory under applicable Indian law.

Where applicable law provides a customer with rights beyond this policy, those legal rights will continue to apply.

17. Fraudulent or Abusive Returns

We reserve the right to investigate unusual, fraudulent, or abusive return/refund activity.

Where permitted by law, we may refuse requests that involve fraud, intentional damage, repeated abuse of the return system, or other unlawful activity.