Terms Of Services

Terms of Service

Last Updated: 15 August 2026

Welcome to CRAFTIN.SHOP. These Terms of Service govern your access to and use of our website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About CRAFTIN.SHOP

Brand Name: CRAFTIN.SHOP
Trade Name: SHIVAM ENTERPRISES
Managed By: Pandey Shivam Triloknath
GSTIN: 24DUHPP7020K2ZF

Email: craftin.shop@outlook.com
Phone: +91 96647 61871

Business Address:

B-111, Silver Plaza APP,
Punagam, Choryasi,
Bombay Market, Surat,
Gujarat – 395010, India

2. Use of Our Website

You agree to use CRAFTIN.SHOP only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, modify, or distribute website content without permission
Use automated systems to improperly access or collect information from our website
Submit false, misleading, or fraudulent information
Attempt to place orders using unauthorized payment methods

We may restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to:

Screen settings
Lighting conditions
Photography
Manufacturing variations
Packaging changes

Product availability may change without notice.

We reserve the right to correct errors, update information, or modify product details where necessary.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed at checkout where applicable.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect customer information
Delivery restrictions
Unusual or suspicious ordering activity
Other legitimate operational or legal reasons

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

Full name
Mobile number
Email address
Billing address
Shipping address
PIN code
Other information required to complete the order

We are not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.

7. Payments

Payments may be processed through third-party payment providers available at checkout.

By making a payment, you confirm that you are authorized to use the selected payment method.

We do not generally store complete payment card information on our own systems.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe described in our Shipping Policy.

Estimated delivery dates are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather, transportation problems, public holidays, natural disasters, government restrictions, or other unforeseen circumstances.

Please refer to our Shipping Policy for further information.

9. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Refund & Return Policy.

By purchasing from CRAFTIN.SHOP, you agree to follow the applicable procedures described in that policy.

Nothing in our policies is intended to restrict any consumer rights that cannot legally be excluded under applicable law.

10. Product Use and Safety

Customers are responsible for using products according to the applicable product instructions and safety information.

For electrical products such as study lamps, customers should follow the manufacturer's instructions, use compatible electrical connections, and avoid improper installation or modification.

CRAFTIN.SHOP is not responsible for damage resulting from misuse, unauthorized modification, improper installation, negligence, or failure to follow applicable product instructions, except where liability cannot legally be excluded.

11. Intellectual Property

All content on CRAFTIN.SHOP, including where applicable:

Logos
Brand names
Product images
Photographs
Graphics
Designs
Text
Website layout
Product descriptions
Original marketing material

is owned by or licensed to CRAFTIN.SHOP or its respective rights holders.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. User Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to us, you confirm that:

You have the right to submit the content
The content does not unlawfully infringe another person's rights
The content is not fraudulent, abusive, or unlawful

Where permitted by law, you grant us permission to use submitted content for purposes such as displaying customer reviews, improving our services, and marketing our products.

We may remove content that we reasonably believe violates these terms or applicable law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier services, analytics tools, social media platforms, and other technology providers.

Third-party services operate according to their own terms and policies.

CRAFTIN.SHOP is not responsible for the content, availability, security, or privacy practices of third-party websites or services, except to the extent required by applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Updates
Security measures
Server or network problems
Events outside our reasonable control

We may modify, suspend, or discontinue any part of the website where reasonably necessary.

15. Disclaimer

To the extent permitted by applicable law, information provided on CRAFTIN.SHOP is provided for general product and shopping purposes.

We do not guarantee that every website description, image, specification, or other information will always be completely free from errors.

Nothing in these Terms excludes or limits any consumer guarantee, statutory right, or liability that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CRAFTIN.SHOP shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such limitation is legally permitted.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of another person.

This section does not apply where such responsibility cannot legally be imposed.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

Please review our Privacy Policy before using the website or placing an order.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

Our business
Our products or services
Website functionality
Legal or regulatory requirements
Business practices

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any dispute arising in connection with these Terms or your use of CRAFTIN.SHOP shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Surat, Gujarat, India, subject to applicable law.

Nothing in this clause limits any mandatory consumer rights or remedies available under applicable law.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies displayed on our website, form the terms governing your use of CRAFTIN.SHOP and your purchases from us, subject to applicable law.