Shipping Policy

Last Updated: 15 August 2026

Thank you for shopping with CRAFTIN.SHOP. We aim to provide a smooth, reliable, and convenient delivery experience for every order.

This Shipping Policy explains our shipping process, delivery timelines, charges, tracking, and what to do if your order is delayed or damaged.

1. Shipping Locations

We currently ship products to eligible locations across India.

Delivery availability may depend on the serviceability of the delivery address and the courier/logistics partner available for that location.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment.

We aim to dispatch orders within 1–3 business days.

Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided at checkout.

3. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch

Delivery times may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
High-demand periods
Transportation delays
Incorrect or incomplete address information
Events beyond our reasonable control

The delivery estimate is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, CRAFTIN.SHOP may offer free-shipping promotions or other delivery offers. Any applicable promotion will be subject to its stated terms and conditions.

5. Order Tracking

After your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided by the courier to check the current status of your shipment.

Tracking updates may take some time to appear after the order has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your:

Name
House/building number
Street/locality
City
State
PIN code
Mobile number

CRAFTIN.SHOP may not be responsible for delivery delays or additional charges caused by incorrect or incomplete address information provided by the customer.

7. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will work with the relevant courier or logistics provider to investigate the shipment.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses/does not accept the shipment, the order may be returned to us.

Additional shipping or re-delivery charges may apply where permitted and applicable.

9. Damaged Packages

Please inspect the package when you receive it.

If the package appears seriously damaged, opened, or tampered with, please contact us as soon as possible.

For a damaged product claim, we may request:

Order number
Photographs of the package
Photographs of the product
Photographs of the shipping label
A description of the issue
Unboxing video or other evidence where available

Please retain the original packaging until your issue has been resolved.

10. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, contact us as soon as possible after delivery.

Please provide your order number and relevant photographs so that we can investigate and assist you.

11. Lost Shipments

If tracking indicates that a shipment is lost or has remained unusually inactive, please contact us.

We may coordinate with the courier/logistics provider to investigate the shipment and determine the appropriate resolution.

12. Cash on Delivery

If Cash on Delivery (COD) is offered for your location and order, availability and applicable conditions will be displayed at checkout.

COD availability may vary by:

Location
Product
Order value
Courier serviceability
Other operational conditions

13. Pre-Orders or Special Products

If a product has a different dispatch or delivery timeframe, the applicable estimated timeframe will be communicated on the product page, checkout, or order confirmation.

If an order contains multiple products with different availability dates, the shipment may be handled according to the applicable fulfillment arrangements.

14. Unforeseen Circumstances

CRAFTIN.SHOP is not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies, technical failures, or courier-related disruptions.

We will make reasonable efforts to assist customers in such circumstances.